What are the basic types of chatbots?
Many rumors about chatbots exist, but they are digital marketing and communication innovations. Nobody is present every time to answer the queries of customers that are very much basic. So, experts use automated dialogues or Artificial Intelligence chatbots to answer real humans in single or two lines.
In addition, if we talk about the standard type of AI marketing bots, then these are listed below-
AI Bots (Artificial intelligence chatbots)
The AI bots consist of NLP (Natural language Processing) and ML (Machine Learning). These are smart bots that answer human queries like real people. An AI chatbot can consider the context of the user’s input and react to it appropriately.
These Google chatbots or other types of virtual assistants work as conversational or task-oriented bots. The AI bots are considered data-driven and predictive and work better for user queries and in different fields-
- Education
- Food zones
- Digital Marketing
- Online Shopping
- FAQs, etc.
In addition, they employ predictive intelligence and analytics to offer personalization based on user profiles and previous user behavior. Moreover, digital assistants can gradually learn user preferences, make suggestions, and foresee needs.